1. Refund method

1. Page application: You can apply for a return in "My Order-Application for Return and Exchange", and the mall will return it in the original payment method.

2. Contact customer service: If the refund fails due to abnormal conditions, please contact customer service to assist you in handling the refund.

2. Refund instructions

1. Pre-deposit refund: We will refund your payment directly to your account balance so that you can use it again next time you shop.

2. Bank card refund: We will refund your payment to the bank card account you used for payment. Cash on delivery requires you to provide an accurate bank card.

3. Account information [including the name of the cardholder, bank card number, and name of the bank that opened the account (refunds below 50,000 yuan must be accurate to the branch)], so that we can send you money as soon as possible.

一、退款方式
1、页面申请：您可以在“我的订单-退换货申请”中申请退货成功后，商城将按原支付方式原路退回。
2、与客服联系：若因异常状态导致退款失败，请联系客服协助为您办理退款事宜。

二、退款说明
1、预存款退款：我们将您的货款直接退至您的账户余额，方便您下次购物时再次使用。
2、银行卡退款：我们将您的货款退至您支付时使用的银行卡账户，其中货到付款现金支付需要您提供准确的银行卡。
3、账户信息【包括持卡人姓名、银行卡号、开户行名称（5万元以下的退款需精确到支行）】，方便我们尽快给您打款。