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1. Refund method 1. Page application: You can apply for a return in "My Order-Application for Return and Exchange", and the mall will return it in the original payment method. 2. Contact customer service: If the refund fails due to abnormal conditions, please contact customer service to assist you in handling the refund. 2. Refund instructions 1. Pre-deposit refund: We will refund your payment directly to your account balance so that you can use it again next time you shop. 2. Bank card refund: We will refund your payment to the bank card account you used for payment. Cash on delivery requires you to provide an accurate bank card. 3. Account information [including the name of the cardholder, bank card number, and name of the bank that opened the account (refunds below 50,000 yuan must be accurate to the branch)], so that we can send you money as soon as possible. 一、退款方式 1、页面申请：您可以在“我的订单-退换货申请”中申请退货成功后，商城将按原支付方式原路退回。 2、与客服联系：若因异常状态导致退款失败，请联系客服协助为您办理退款事宜。 二、退款说明 1、预存款退款：我们将您的货款直接退至您的账户余额，方便您下次购物时再次使用。 2、银行卡退款：我们将您的货款退至您支付时使用的银行卡账户，其中货到付款现金支付需要您提供准确的银行卡。 3、账户信息【包括持卡人姓名、银行卡号、开户行名称（5万元以下的退款需精确到支行）】，方便我们尽快给您打款。
easyya.com 2020-08-03
1. If there is a problem with the product, you can operate the return and exchange operation 1. Within 48 hours from the date of receipt of the goods, if the customer finds that the goods have quality problems, please contact the customer service center for confirmation. 2. The customer service center will arrange door-to-door processing within one week after accepting your replacement application. In case of special circumstances, it will be notified in advance. 2. In one of the following situations, the mall does not bear the responsibility for return or exchange 1. Any goods not purchased from this mall. 2. Any product with quality problems caused by improper use or storage by the customer. 3. Any product that exceeds the shelf life due to customer reasons. 4. Only the gifts have problems and do not affect the use or consumption of the main commodities. 一、若商品存在问题，可以操作进行退换货操作 1、自货物签收之日起48小时内，若客户发现商品存在质量问题，请与客服中心联系确认。 2、客服中心在受理您的换货申请后一周内安排上门处理，遇特殊情形需延期处理的将会提前通知。 二、存在以下情形之一的，商城不承担退换货责任 1、任何非购自本商城的商品。 2、任何因客户使用或保管不当导致出现质量问题的商品。 3、任何因客户原因导致超过保质期的商品。 4、仅赠品存在问题，且不影响主要商品使用或食用的。
easyya.com 2020-08-03
Return and exchange process 1. Within 48 hours after the receipt of the goods, if the customer finds that the goods have quality problems, please contact the customer service center for confirmation. 2. The customer service center will arrange door-to-door processing within one week after accepting your return application. In case of special circumstances, it will be notified in advance. 3. If the return conditions are met, the customer service center will confirm it and arrange a refund according to the original payment method and original route. For orders paid online, we will inject the refund into the original payment account within 15 working days. For orders paid by remittance, the refund will be remitted to the original remitter of the original remittance bank. Cash on delivery orders will be returned in cash. 1、自货物签收后48小时内，若客户发现商品存在质量问题，请与客服中心联系确认。 2、客服中心在受理您的退货申请后一周内安排上门处理，遇特殊情形需延期处理的将会提前通知。 3、符合退货条件的，客服中心予以确认，并按原支付方式和原路径安排退款。在线支付的订单，我们会在15个工作日内将退款注入至原支付账户。汇款支付的订单，将退款汇至原汇款银行的原汇款人处。货到付款的订单，以现金形式返还。
easyya.com 2020-08-03
If the customer finds that the goods have quality problems, they should stop using them immediately, and can directly contact the mall customer service center within 48 hours from the date of receipt of the goods. If it is confirmed that it is a quality problem, the customer can choose to exchange the product, and the mall will provide new products with the same specifications and quantity as the original products for replacement. 1. In one of the following situations, the "Mall" shall not be liable for replacement 1. Any product not purchased from the mall. 2. Any product with damaged packaging or quality problems caused by improper use or storage by the customer. 3. Any product that exceeds the shelf life due to customer reasons. 若客户发现商品存在质量问题应立即停止使用，自货物签收之日起48小时内可直接与商城客服中心取得联系。经检测确属质量问题的，客户可以选择换货，本商城将提供与原商品同规格同数量的新品进行更换。 一、存在以下情形之一的，“商城”不承担换货责任 1、任何非购自商城商品。 2、任何因客户使用或保管不当导致出现包装破损或质量问题的商品。 3、任何因客户原因导致超过保质期的商品。
easyya.com 2020-08-03