3. After-sales dispute handling specifications

1. After-sales dispute settlement refers to the basic procedures and standards for dealing with transaction compensation after the transaction is concluded by the buyer and the seller.

2. Buyers who meet the conditions agreed in the rules of the mall platform have not received the goods after the transaction is successful, the description of the goods does not match, the goods have quality problems, and the merchants have not fulfilled the after-sales service or special service guarantee requirements, refer to this specification for sales disputes Deal with the corresponding clauses for identification, unless there are special provisions in the mall platform rules.

3. For products that are repaired, replaced or returned as required by the state or agreed upon by the merchant and the buyer, the merchant shall be responsible for repairing, replacing or returning the product. If the product cannot be used normally after two repairs within the warranty period, the merchant shall be responsible for the replacement or return. . If the buyer requires the merchant to repair, replace, or return the bulky goods that are repaired, replaced, or returned, the merchant shall bear reasonable costs such as transportation. If the merchant does not provide after-sales service on time, the mall has the right to directly handle the return and refund of the customer based on the customer's complaint, and all costs and losses incurred shall be borne by the merchant.

4. If the buyer questions the authenticity, quality, weight (gold jewelry) and other aspects of the goods sold by the merchant, the merchant shall provide a clear and reasonable explanation for the doubt and provide corresponding documents to prove it. If the merchant is unable to provide documentary proof or the documents provided are not sufficient to prove that the customer's complaint is unfounded, it should handle the return for the customer and bear the costs incurred by the return. If there is a loss, the merchant should make full compensation.