38. If the merchant violates the shipping regulations and causes the buyer to fail to receive the goods, refuse to sign for the goods, or return the goods after signing, the transaction will be refunded and the freight will be borne by the merchant. If the buyer complains due to delayed delivery, the merchant shall pay the buyer no more than 30% of the actual transaction value of the product (the maximum amount does not exceed 500 yuan) as a liquidated damage.

39. If the buyer refuses to sign for the goods or return the goods in accordance with the signing regulations, the transaction will be refunded, and the freight will be borne by the merchant. If the buyer provides valid evidence to prove that there is an apparent inconsistency at the time of receipt, the transaction will be refunded or refunded; if the buyer cannot provide valid evidence, the transaction will be processed.

40. Relevant return and exchange processing measures are mainly determined by the buyer and the seller through consultation. If the mall intervenes in arbitration, the relevant laws and regulations, "General Rules of Merchant Management Regulations" and other relevant platform rules and regulations shall prevail. In addition, if a buyer or merchant violates the relevant regulations on returns and exchanges, the following actions shall be taken:

41. If the agreement between the buyer and the seller is unclear, and the responsibility for the dispute cannot be determined according to this specification, the transaction shall be processed as a refund for the return of the goods, the shipping cost shall be borne by the merchant, and the return shipping cost shall be borne by the buyer.

42. Freight disputes in the transaction shall be dealt with according to the principle of "whoever is at fault, who shall bear the responsibility", except where the buyer and the seller have reached a consensus. If this specification has clearly stipulated, it shall be dealt with in accordance with the corresponding regulations.