22. If the return address provided by the merchant is incorrect and the buyer fails to deliver the returned goods after the operation, the merchant shall bear the resulting shipping costs.

23. When the buyer operates the return according to the agreement or the processing result made by the mall, it should use the same transportation method as the merchant to ship the goods, and the freight difference shall be borne by the buyer. Unless expressly agreed by the merchant, the buyer shall not use the collect method to pay the freight. After returning the goods, the merchant has the obligation to receive the goods.

24. Buyers and sellers should make detailed, clear and definite agreements on commodity conditions, transaction process and logistics costs before the transaction. If the merchant uses false or other improper means to deceive or mislead the buyer in the process of providing goods or services, which damages the buyer’s legitimate rights and interests, the merchant shall compensate the buyer for the loss, and the increase in compensation shall be the price of the product Or three times the service fee, and if the additional compensation amount is less than 500 yuan, it is 500 yuan. If the law provides otherwise, follow those provisions.

25. Merchants should use the transportation method with the receipt and sign for delivery. If the buyer requests to use the shipping method (hereinafter referred to as the “ordinary letter”) without solicitation and receipt vouchers, the merchant should clearly inform the buyer of the risks of this method through the online customer service system of the mall before the shipment, and take a screenshot Stay permit.

26. If the buyer and seller designate a specific carrier, the merchant shall entrust the specific carrier to deliver the goods. If the merchant violates the agreement in the preceding paragraph, the buyer has the right to refuse to sign for the goods.

27. With the explicit consent of the buyer, the merchant can use the collect method to entrust the carrier to deliver the goods. Without the buyer’s explicit consent, the buyer has the right to refuse to sign for the goods if the merchant entrusts the carrier to ship the goods using the collect method; if the buyer signs for the goods, the part of the freight exceeding the agreed freight shall be borne by the merchant. The payment method referred to in this specification refers to the transportation method in which the freight is not paid when the carrier is entrusted, but the consignee pays the freight to the carrier when receiving the goods.